Restaurant Operations Manager / Executive Chef

Location: Cuccay Cozumel, Quintana Roo

Position Summary

We are seeking an experienced Restaurant Operations Manager / Executive Chef to lead our restaurant with a focus on leadership, operational excellence, guest satisfaction, and culinary consistency.

This is not simply a chef position. We are looking for a hands-on leader who can build and develop a team, establish systems, control costs, and create an exceptional guest experience while maintaining outstanding food quality.

The ideal candidate is passionate about hospitality, thrives in a fast-paced environment, and has a proven track record of leading successful restaurant operations.

Key Responsibilities

Leadership

- Lead, inspire, and develop the restaurant team.
- Recruit, train, and retain high-performing employees.
- Create a positive, accountable culture.
- Conduct daily pre-shift meetings.
- Coach and mentor supervisors and kitchen staff.

Kitchen Operations

- Maintain consistent food quality and presentation.
- Ensure recipes and portions are followed precisely.
- Develop seasonal menu specials.
- Maintain food safety and sanitation standards.
- Supervise kitchen production and service.

Restaurant Operations

- Oversee daily restaurant operations.
- Ensure exceptional guest experiences.
- Resolve guest concerns professionally.
- Improve speed of service.
- Maintain high cleanliness and organization standards.

Financial Management

- Control food cost.
- Control labor cost.
- Reduce waste.
- Manage purchasing and inventory.
- Analyze weekly financial performance.
- Recommend operational improvements.

Team Development

- Train all new employees.
- Conduct performance evaluations.
- Build future leaders.




- Create standard operating procedures (SOPs).

Qualifications

Required:

- Minimum 5 years managing successful restaurants.
- Experience leading teams of 15+ employees.
- Strong knowledge of inventory and food cost management.
- Excellent leadership and communication skills.
- Ability to work nights, weekends, and holidays.
- Fluent Spanish; conversational English preferred.

Preferred:

- Experience in high-volume casual dining.
- Experience in tourist destinations.
- Knowledge of Mexican cuisine and modern taco concepts.
- Experience with POS systems and restaurant reporting.

Success Metrics (KPIs)

The Restaurant Operations Manager will be evaluated on:

- Guest satisfaction
- Google review rating
- Food cost percentage
- Labor cost percentage
- Employee turnover
- Average ticket value
- Kitchen ticket times
- Inventory accuracy
- Health and sanitation scores
- Restaurant profitability

What Success Looks Like

Within the first 90 days, the successful candidate will:

- Build a motivated and accountable team.
- Implement operational systems and checklists.
- Standardize recipes and kitchen procedures.
- Improve guest satisfaction.
- Reduce waste and food costs.
- Establish weekly reporting for ownership.
- Create a culture of excellence and continuous improvement.

Compensation

- Competitive base salary
- Performance bonus based on KPIs
- Growth opportunities within our hospitality group

A note for candidates

We are not looking for someone who simply cooks.

We are looking for a leader who takes ownership of the business, develops people, solves problems, and consistently delivers exceptional hospitality.

Tipo de puesto: Jornada completa

Sueldo: $20,000.00 - $30,000.00 al mes

Lugar de trabajo: Empleo presencial

📌 Executive Chef / Operations Manager (México)
🏢 MAO HOTELS
📍 México