Bilingual Client Support Assistant (On-Site)

Location: Guadalajara, Jalisco, Mexico (100% On-Site)
Schedule: Full-time | 5 days per week | In-office
Monthly Salary: $12,000 to $13,000 MXN (based on English proficiency and experience)
English Level Required: Intermediate (L2–L3)

Position Overview

We are currently hiring a Bilingual Client Support Assistant for a fully on-site position in Guadalajara, Jalisco.

This role is adecuado for candidates with intermediate English who are comfortable communicating with clients and supporting administrative processes in a structured environment.

You will assist with client communication, information gathering, and maintaining accurate records, while following clear workflows and guidelines.

Important: This is an on-site position in Guadalajara. Remote or hybrid work is not available.

Key Responsibilities

- Communicate with clients in English and Spanish via phone and messaging
- Provide basic guidance and support based on established processes
- Gather and record client information accurately in internal systems
- Maintain organized notes and documentation for each interaction
- Follow structured workflows and internal procedures
- Escalate more complex situations to the appropriate team members
- Support daily operations and team coordination

Requirements

- Intermediate English level (L2–L3), spoken and written
- Strong communication and customer service skills




- Comfortable speaking with clients and asking basic questions
- Basic computer skills and ability to navigate multiple systems
- Ability to work in a structured and fast-paced environment
- Availability to work on-site in Guadalajara, Jalisco

Preferred Experience

- 6 months to 1 year of experience in customer service or administrative roles
- Experience handling client communication or follow-ups
- Experience with CRM systems or data entry

Required Documentation

Applicants must be able to provide the following documentation during the hiring process:

- RFC
- Constancia de Situación Fiscal (2025)
- CURP
- NSS
- Valid government-issued ID
- Proof of address

What We Offer

- Stable, full-time on-site position in Guadalajara
- Salary of $12,000 to $13,000 MXN
- Structured training and clear processes
- Supportive and collaborative team environment
- Opportunities to gain experience in client support and administrative work
- Consistent 5-day workweek

Apply Now

If you have intermediate English, strong communication skills, and are looking to grow your experience in a professional environment, we encourage you to apply.

Job Type: Full-time

Pay: $12,000.00 - $13,000.00 per month

Application Question(s):

- Please confirm your email and phone number
- Do you live inside ZMG?

Work Location: In person

📌 Bilingual Client Support Assistant (On-Site) (México)
🏢 Hrpv Mexico
📍 México