Job Summary

Customer-focused Corporate IT Support Specialist will be responsible for providing technical support to our employees, ensuring the smooth operation of our IT infrastructure, and resolving any technical issues in a timely and efficient manner. This role requires strong problem-solving skills, technical expertise, and the ability to work well under pressure.

Key Responsibilities

- Provide first-line support for hardware, software, and assist in network issues.
- Respond to IT support requests via Ticketing system
- Assist in troubleshooting to resolve technical problems, escalating issues as necessary.
- Perform routine maintenance and updates on company computers and software as required at direction of Sr Systems administrator
- Assist in managing IT inventory, including hardware, software, and licenses.
- Assist in tracking and document the deployment of IT assets.
- Coordinate the procurement of new equipment and software as needed.
- Ensure compliance with company IT policies and procedures.
- Implement and enforce security protocols to protect company data.
- Assist with IT audits and compliance reporting.
- Assist with IT projects, including system upgrades, migrations, and new technology implementations.
- Collaborate with other IT team members to ensure project success

Required Qualifications

- Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+,



Microsoft Certified Professional) preferred.
- Minimum of 2 years of experience in IT support or a related role.
- Experience in the contact center, BPO services, or digital transformation sectors is a plus.
- Proven experience with Windows and, Microsoft Office 365, and common business applications
- Bilingual in English and Spanish

Preferred Skills

- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Familiarity with ITIL practices and principles is desirable.

What do we have for you?

Base Salary
12 days of vacation
20 days of Christmas Bonus
50% Holiday Bonus
5% saving fund
Food Vouchers - $2,688
Medical Insurance
Life Insurance

Tipo de puesto: Tiempo completo

Sueldo: $19,000.00 - $23,000.00 al mes

Beneficios:

- Aumentos salariales
- Caja de ahorro
- Descuento de empleados
- Estacionamiento de la empresa
- Horarios flexibles
- Opción a contrato indefinido
- Programa de referidos
- Confiable de gastos médicos mayores
- Vales de despensa

Pregunta(s) de postulación:

- Solo tenemos vacantes Onsite, en que alcaldia estas ubicado?

Experiencia:

- IT support: 3 años (Obligatorio)

Idioma:

- Ingles Avanzado? (Obligatorio)

Lugar de trabajo: Empleo presencial

📌 IT Support (México)
🏢 Avantive Solutions
📍 México