We are hiring a Remote Customer Experience Sales Specialist to provide primarily phone-based customer support, with some chat and email support as needed. This role is idóneo for customer service professionals who are comfortable handling a high volume of calls and delivering clear, professional support.

Join a supportive, fully remote team that values your growth and your voice while helping customers with care and professionalism.

What You’ll Do

- Handle a high volume of inbound and outbound phone calls
- Provide accurate information, schedule appointments, and assist with basic troubleshooting
- Respond to some customer inquiries via chat and email
- Document customer interactions clearly and accurately
- Work closely with team members to resolve complex issues

Requirements

- Minimum 2 years of customer service experience (phone-based experience preferred)
- Excellent English verbal and written communication skills (required)
- Comfortable spending most of the workday on the phone
- Ability to work shift times between hours of 8:00 AM and 9:00 PM EST
- Strong multitasking and problem-solving skills
- Comfortable navigating multiple software systems during live calls
- Reliable high-speed wired (ethernet) internet connection
- Laptop or desktop computer in good working condition

Note:



Internet speed tests and device specification reports will be requested during later stages of the application process.

Nice-to-Have Software Experience

Experience with the following tools is considered an asset but is not required. Training will be provided:

- Slack
- Google Workspace (Gmail, Docs, Sheets, Calendar)
- TalkDesk
- HouseCall Pro
- ServiceTitan
- Service Fusion
- Go High Level

Qualifications (Preferred)

- Experience in e-commerce or retail customer service
- Strong problem-solving skills and attention to detail
- Ability to thrive in a fast-paced, remote work environment
- Customer-first mindset with a genuine desire to help others

Pay & Benefits

- Hourly Rate
- Performance-based bonus opportunities
- 4% vacation pay (after probation period)
- 4% pay in lieu of health benefits (after probation period)
- Fully remote work environment

To Apply

Use the link below to complete our pre-screening assessments:

https://www.ondemandassessment.com/o/JB-7CW7YJ13Y/landing?u=1051801

Job Type: Full-time

Pay: From $160.00 per hour

Application Question(s):

- Are you comfortable communicating via phone for most of your workday?

Experience:

- customer service or sales: 3 years (Preferred)

Work Location: Remote

📌 Customer Experience Sales Specialist (México)
🏢 Sunshine Admin
📍 México