Company Description

Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.

Job Description

As a Robotics Field Robotics Engineer, you provide on-site and remote technical support to ensure optimal performance and reliability of robotic systems. You diagnose, repair, and maintain equipment while acting as a key interface between customers and internal teams, ensuring high service quality and system uptime.

Reports to:

Local Service Manager / Head of Services North America

Responsibilities and Objectives:

Field Service & Customer Support

- Provide on-site repair, troubleshooting, maintenance, and programming support
- Diagnose robotic systems and resolve issues efficiently
- Restore system operation and ensure customer satisfaction
- Support commissioning and emergency interventions

Remote Support & Hotline





- Provide technical support via phone and email
- Manage customer hotline requests
- Guide customers through troubleshooting and resolution remotely

Service Execution & Reporting

- Document activities in CRM
- Provide detailed service reports
- Track system performance and issues

Coordination & Improvement

- Coordinate with service management and teams
- Provide feedback for continuous improvement
- Support knowledge sharing

Adheres to all safety, quality and environmental standards

Qualifications

- Bachelor’s or Associate degree in Engineering, Robotics, or related field
- 3+ years experience in robotics or industrial automation
- Strong robot programming and troubleshooting skills
- Knowledge of electrical, mechanical, and control systems
- Ability to read and interpret technical documentation
- Strong communication and customer interaction skills
- Willingness to travel up to 75%
- Fluent English speaker

Additional Information

Work schedule:

Willingness to travel as required both domestically and internationally (up to 75%)

📌 Robotics Field Engineer - MEX (México)
🏢 STÄUBLI
📍 México