Quantum is seeking a dynamic and results-oriented Manager of Sales Support to lead and scale our order-to-cash support function within our growing Guadalajara office. This role plays a critical part in enabling a high-performing global sales organization by ensuring operational excellence, process efficiency, and a superior customer experience.

This leader will oversee end-to-end order management processes, drive continuous improvement, and partner cross-functionally with Sales, Finance, and Customer Operations to support revenue execution and business growth.

Key Responsibilities

Leadership & Team Management

- Lead, coach, and develop a high-performing order management team, fostering accountability, collaboration, and continuous learning.

- Establish clear performance metrics, monitor productivity, and drive service excellence.

- Support hiring, onboarding, and ongoing development of team members.

Order Management & Operational Excellence

- Oversee the accurate and timely processing, validation, and booking of global sales orders.

- Ensure adherence to internal controls, pricing policies, and revenue recognition requirements.

- Identify process gaps and implement scalable improvements to enhance efficiency and accuracy.

Sales Support & Deal Enablement

- Partner with Sales to support deal structuring, pricing, and proposal development.

- Ensure timely and consistent quote generation aligned with company guidelines.

- Act as an escalation point for complex order issues and customer inquiries.

Reporting & Business Insights

- Monitor order pipeline, backlog, shipments, billing, and delivery performance.

- Deliver actionable reporting and insights to Sales and leadership teams.

- Use data to identify trends, risks, and opportunities for operational improvement.

Cross-Functional Collaboration





- Work closely with Finance, Logistics, IT, and Customer Support to ensure seamless order fulfillment and customer satisfaction.

- Drive alignment across systems and processes (e.g., ERP, CRM tools).

Customer Experience

- Champion a customer-first mindset, ensuring timely resolution of order issues and proactive communication.

- Maintain strong relationships with internal and external stakeholders.

Qualifications

- Experience:

- 5+ years of experience in order management, sales operations, or a related function.

- Prior experience in a lead or supervisory role preferred.

- Functional Expertise:

- Strong understanding of order-to-cash processes, pricing, quoting, and revenue operations.

- Experience supporting complex, technical product or solution environments (technology industry preferred).

- Systems & Tools:

- Proficiency with ERP/CRM platforms (e.g., Microsoft Dynamics 365, Oracle ERP, Salesforce).

- Advanced Microsoft Office skills (Excel, Outlook, Word).

- Skills & Competencies:

- Strong analytical and problem-solving skills with attention to detail.

- Excellent communication skills (English required, written and verbal).

- Ability to manage multiple priorities in a fast-paced environment.

- Proven ability to drive process improvements and influence cross-functional stakeholders.

- Customer-focused with strong business acumen.

Preferred Qualifications

- Experience in data storage, backup, archival, or related technologies.

- Familiarity with integral sales operations and international order processing.

Work Environment & Expectations

- Ability to manage competing priorities and meet deadlines, including peak periods (e.g., quarter-end).

- Flexibility to work in-office in Guadalajara as needed in a hybrid environment.

- Capability to work both independently and collaboratively within a global team.

📌 Manager of Sales Support (México)
🏢 Quantum Storage Mexico de C.V
📍 México