Company Description

“Philly PMG (AGAS Group) has been a trusted name in the Philadelphia real estate market for over 15 years. We specialize in managing both commercial and residential properties and have built a reputation for providing top-notch service to our renters. Our team of experienced property managers works tirelessly to ensure that our properties are well-maintained and that our renters are completely satisfied with their living or working spaces.

Job Title: Maintenance Back Office Coordinator

Location: Remote

Working Hours: 8:00 AM EST – 5:00 PM EST, Monday to Friday

We are seeking a highly organized and detail-oriented Maintenance Back Office Coordinator to support the daily maintenance operations of our property management company. This role is responsible for scheduling maintenance visits, communicating with tenants, updating reports, monitoring work orders, and handling day-to-day administrative maintenance tasks. The idóneo candidate is proactive, responsive, and able to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

Daily Scheduling and Task Management

· Assign and schedule maintenance visits for the day.

· Review previously assigned maintenance tasks and update their status as needed.

· Maintain and update daily maintenance reports with all changes and progress.

· Plan and coordinate maintenance visits for the following day.





· Review open work orders that are pending scheduling or inspection.

Tenant Communication

· Notify tenants of scheduled maintenance visits for the next day.

· Respond to tenant emails in a timely and professional manner.

· Answer incoming phone calls from tenants regarding maintenance issues, updates, and scheduling.

· Confirm receipt of newly created work orders and communicate this to tenants.

Administrative Support

· Keep reports and internal maintenance records accurate and up to date throughout the day.

· Monitor newly submitted work orders and ensure they are properly recorded and addressed.

· Assist with miscellaneous administrative and coordination tasks related to the maintenance department.

Work Schedule Expectation:

This role follows a structured daily workflow:

· First 2 hours: schedule same-day visits, review previous day’s tasks, and update report.

· Middle 4 hours: handle emails, tenant calls, texts, work orders, reporting, and miscellaneous tasks.

· Last 2 hours: prepare next day’s schedule and notify tenants of upcoming visits.

Job Type: Full-time

Application Question(s):

- What is your current salary per month in $?
- What is your expected salary per month in $?
- How soon you can join us?

Language:

- English (Required)

Work Location: Remote

📌 Maintenance Back Office Coordinator (México)
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