Technical Business Analyst (US Shift)

Founded in 2012 in Atlanta, GA, ChartRequest is a healthcare information technology and services company that specializes in electronic medical record fulfillment, outsourced medical record fulfillment, and referral management solutions.

We believe in being Helpful, Accountable, and Respectful, Problem-Solving Team Players. Every team member at ChartRequest embodies those core values and attributes.

The company leverages forward-thinking strategies and innovation to deliver automated, HIPAA-compliant solutions that empower solo physician practices, large group practices, national urgent care platforms, imaging centers, community hospitals, and integrated delivery networks to streamline their operations and reduce their overhead. In addition, ChartRequest provides a secure, paperless release of information platform for legal firms, insurance companies, ERE users, and other requestors that need to protect sensitive and business-critical information.

ChartRequest is dedicated to eliminating manual and paper processes in ROI and referral management in order to realize 100 percent electronic workflows for its clients and staff. Since its establishment, the company has managed more than 1,000,000 secure requests for protected health information on behalf of its providers. The network using its services to exchange vital continuity of care documentation currently comprises over 12,000 healthcare providers in all 50 states.

Opportunity:

As a main contributor to the product development process, you will have the opportunity to shape the product and freedom to help lead our team to an even higher level of success. In this product analyst role, you will be responsible for working across all phases of the product life-cycle and be responsible for effectively designing and communicating complex functionality in a clear and effective manner. You’ll spend most of your time with the Product Lead Analyst, and development teams to listen, advise, guide and support via documentation, test scripts, user testing, and other business analyst oriented tasks.

Essential Duties & Responsibilities:

- Explore and identify the business objectives and targets.
- Engage with both internal and external clients to grasp their requirements and formulate solutions to fulfill those requirements.




- Deliberate and strategize the optimal and most efficient solutions aligned with the business objectives.
- Take part in sessions focused on functionality and interface design.
- Thoroughly document the business and functional prerequisites that translate your solutions into reality.
- Your role will encompass all stages of the product life cycle, requiring you to adeptly design and articulate intricate functionality in a concise and compelling manner.

Required Qualifications:

- A minimum of 5 years of experience in product and/or workflow process management with a proven track record of success.
- Familiarity with enterprise-level software and its development life cycle.
- Proficient communication skills, both written and verbal, including the ability to create user-friendly documentation.
- Adaptability in a dynamic startup environment, demonstrating the ability to excel under fast-paced conditions.
- Self-sufficiency and project management prowess, ensuring the timely completion of multiple tasks.
- Exceptional organizational abilities, enabling effective multitasking and project prioritization while adhering to schedules.
- A receptive and open-minded approach, considering diverse viewpoints when forming opinions and offering recommendations.
- Collaboration and teamwork orientation.
- Skill in balancing client needs with business objectives when developing solutions.
- Willingness to take ownership or full responsibility for modules and features.
- Strong analytical and critical thinking skills.
- Experience in any of the following areas is a valuable asset: startup technology, US healthcare, private equity, fintech, investment banking technology, and familiarity with Software as a Service (SaaS).

Mandatory Requirements:

- A bachelor's degree in Computer Science, Business, Engineering, or a related field.
- Proficiency in communication, presentation, and technical skills.




- Demonstrated problem-solving capabilities and the ability to quickly grasp new technologies and concepts.
- A rapid learner who can quickly adapt and become proficient in new areas.

Technical Skills:

- Proficiency in real-time batch and event-based integration.
- Comfort working with tools such as Postman, SOAP UI, ORMB, and similar applications.
- Technical project management and documentation skills.

Preferred Skills (but not mandatory):

- Experience in US healthcare, familiarity with API terminologies, and domain knowledge.
- Proficiency in MS SQL query development.
- Experience with various types of databases, including RDBMS and NoSQL, and understanding of API functionalities.
- Ability to thrive in a fast-paced, ever-changing environment with minimal guidance.
- Exceptional organizational and time management skills.
- Embraces the HASH attitude: Humble, Appreciative, Smart, and Hungry.

The ChartRequest Product team is responsible for crafting and executing GTM strategy for all products across the ChartRequest portfolio. Deep collaboration will be the key to success for this role. We run our organization like a well-oiled agile team, where the top priority items are easily identifiable and everyone on the team rallies around those deliverables, and each other, on a regular basis.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Type: Full-time

Experience:

- user stories and user acceptance testing: 5 years (Preferred)
- APIs, documentation, and technical writing: 5 years (Preferred)
- business analysis: 5 years (Preferred)
- SQL: 5 years (Preferred)
- Postman, SOAP UI, ORMB, and / or similar application: 5 years (Preferred)
- RDBMS and/or NoSQL: 5 years (Preferred)
- ticket management systems (Asana, Jira, Monday.com, etc.): 3 years (Preferred)

Work Location: Remote

📌 Technical Business Analyst (US Shift/Remote) (México)
🏢 ChartRequest
📍 México