The adecuado candidate is a passionate, patience, has an active communication, self-motivated, organized, and detail-oriented team player who is committed to the success of our users.

Not negotiable (candidates that not full fill these 3 requirements, will not be taken into consideration):

- Fluent or Native English written and spoken (80% minimum)
- Living in CDMX
- Open to come to the office at least 4 days per week
- Open to work on rotative scheduled/shifts
- Bachelor degree

Key Responsibilities

- Provide personalized support via chat, ensuring a seamless and professional user experience
- Own and manage user cases end-to-end, including complex, high-impact, or sensitive scenarios
- Monitor and manage user feedback, ensuring timely resolution and protecting user trust and satisfaction
- Identify, document, and escalate issues with clear context and impact assessment
- Analyze user behavior and feedback to proactively identify trends and opportunities, driving actionable improvements in user engagement and spending experience




- Collaborate cross-functionally to enhance service quality and operational efficiency

Qualifications

- Fluent in English and Spanish (written and spoken)
- Strong communication skills with a focus on clarity, tone, and professionalism
- High level of empathy and a customer-centric mindset
- Strong analytical thinking and problem-solving abilities
- Ability to make sound decisions under pressure and in ambiguous situations
- Proven experience in customer support; experience with high-value users is preferred
- Familiarity with digital platforms, livestreaming, or online communities is a plus
- High level of integrity and discretion when handling sensitive information, with the ability to escalate high-risk cases appropriately

Job Type: Full-time

Pay: $22,000.00 - $25,000.00 per month

Work Location: Hybrid remote in 03103, Del Valle Norte, CDMX

📌 Customer Service Specialist (México)
🏢 BIGO TECHNOLOGY PTE.
📍 México