Tax Relief – Customer Service Representative

Schedule

- Monday through Friday: 8:00 AM – 5:00 PM
- Includes a 45-minute lunch and two 15-minute paid breaks
- Every other Saturday: 12:00 PM – 4:00 PM

Base Pay

- $5,000 MXN per week

Customer Service Representative Responsibilities

- Receive inbound calls from current clients and assess their needs.
- Direct clients to the appropriate department or representative to resolve their concerns efficiently.
- Assist with account updates, including adding new credit cards to client accounts.
- Process payment requests and coordinate with the appropriate team to run payments.
- Escalate and forward cases to Settlement Officers or Resolution Officers when necessary.
- Provide accurate information regarding account status and available services.
- Maintain detailed documentation of all client interactions and requests.




- Ensure a high level of customer satisfaction by delivering professional and timely support.
- Follow company policies and procedures while handling sensitive client information.

Requirements

- Fluent in English and Spanish (English C1)
- Typing speed of 30+ WPM
- Excellent information retention
- Strong communication skills
- Professional attitude and reliability
- Call center experience (not required)

Review Bonus Program

Agents can earn additional monthly bonuses by encouraging satisfied customers to leave verified 5-star reviews that include the agent's name.

This role provides stable weekly income with additional earning opportunities based on customer satisfaction and overall performance.

Job Type: Full-time

Pay: $5,000.00 per week

Work Location: In person

📌 Agente de Call Center (México)
🏢 Shoreline Marketing Services
📍 México