RESPONSIBILITIES:

- Handling of tickets.
- Provide 2nd level of support to SAP Basis issues reported by the monitoring tools.
- Escalate alerts that require further support.

o Create a P2 ticket for any production system having performance issues.

o Create a P1 ticket for any production system having availability issues.

- Document tickets with the troubleshooting performed for the upcoming issues.

- Perform Health Checks.
- Log into the systems at SAP level and through the specified Transaction Codes validate the integrity of the system.
- Log into the systems at OS level and validate the integrity of the system using the given commands.

- Generate reports.
- Log into the systems at SAP level and using the specified SAP Transaction Codes and provide the required information on a document.
- Log into the systems at OS level and by using the given commands, provide the required information on a document.

- Create and/or update documentation.
- For any new procedure, create a Work Instruction on how to perform it.
- Update any obsolete process of a given document.

- Drive communication.




- Follow up on emails sent by customer and the requirements stated on them.
- Inform next level of support of what we have perform on a system.
- Engage on phone conference to provide required information to customer and/or next level of support.

QUALIFICATIONS:

- IT bachelor’s degree.
- Tier 2 SAP Basis knowledge.
- Tier 1 Data Base knowledge.
- Proficient English level of communication.

Knowledge

- Solid experience with SAP Transaction codes.
- OS experience on Windows and Linux.
- Experience with Oracle and SQL DB.

Technical / Professional Skills

- Multitasking.
- Follow processes.
- Self-taught person.

WORKING CONDITIONS:

- Must have an excellent internet connection at home or being able to move to office at any hour of the day.
- Availability to rotate shifts on a weekly basis.
- Focus on results.
- Work under medium level of stress.

CONDITIONS OF EMPLOYMENT:

- Permanent
- Full-time

📌 SAP Basis Run Team (México)
🏢 Syntax Systems
📍 México