Customer Service

- Prepare and manage international freight quotations under Incoterms including DAP, DDP, EXW, FOB, CIP, CPT, CIF, CFR
- Coordinate and secure bookings with shipping lines, airlines, and logistics providers.
- Provide proactive customer support through email and phone, ensuring timely updates on shipment status.
- Build and maintain strong relationships with clients by responding to inquiries and resolving service issues.

Import Operations

- Open and manage import files from shipment initiation through final delivery.
- Monitor shipments using track & trace systems to ensure on-time movement and identify potential delays.
- Coordinate deliveries with carriers, warehouses, and customers.
- Maintain daily communication with origin agents to ensure accurate documentation and shipment coordination.
- Review and approve supplier and agent invoices for accuracy and compliance.
- Prepare operational and financial reports,



including WIP (Work in Progress), accruals, and file status reports.
- Ensure accurate billing and timely invoicing of customers.
- Maintain organized shipment records and ensure compliance with internal procedures and customer requirements.

Key Skills

- Customer service and relationship management.
- International freight forwarding and import operations.
- Incoterms knowledge (DAP, DDP, EXW, FOB).
- Shipment coordination and logistics planning.
- Billing, invoice verification, and financial reporting.
- Strong communication and problem-solving skills.
- Ability to manage multiple shipments and prioritize tasks in a fast-paced environment.

Sueldo: A partir de $21,690.00 al mes

Ventajas:

- Aumentos salariales
- Servicio de gimnasio

Lugar de trabajo: Empleo presencial

📌 Customer Service & Import Operations Specialist (México)
🏢 EFN Callway Solutions
📍 México