The GSOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the people, assets, and reputation of the client. The GSOC Operator monitors multiple streams of security information, including emails, phone calls, alarms, camera systems, and other access control technologies. The GSOC Operator dispatches incident responses via radio and telephone and provides general assistance to client employees, vendors, and guests.

Responsibilities include, but are not limited to:
● Leveraging existing documentation, respond accordingly to incident events impacting purchaser personnel
● Monitor and analyze camera and access control-based systems
● Effectively communicate incident response and policies via telephone and radio, operate access control technology, and provide general
assistance to customers, vendors, and guests
● Support assigned regional and physical security teams as they prepare for, respond to, and recover from both crisis and non-crisis
incidents
● Completes project work or other administrative tasks related to their function, as assigned by a supervisor
● Answer routine and emergency calls, monitor alarms and video equipment, including fire alarms, door alarms, and duress alarms
● Dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio.
● Maintain various records of communications and events




● Use multiple internal and external resources to gather and manage information and intelligence about events that are occurring both
domestically and internationally, that may impact the people, assets, or reputation of the client.
● Communicate and disseminate information to key partners using established communication methods
● Act as a liaison between all departments and the Physical Security Operations

● Escalate complaints and unusual/critical event information without delay to the Operations Leadership and appropriate client personnel
● Maintain control of all equipment and keys in the GSOC
● Reports missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems

● Monitor all surveillance cameras and CCTV remote viewer programs
● Monitors and responds to all security and safety system alarms
● Answers and responds to events and situations received over regular and emergency phones and intercoms
● Controls and monitors the two-way communication systems

We offer:

$22,880.00 gross monthly salary

Daytime shift

Legal benefits

Meal vouchers

Transportation allowance

A dynamic and challenging work environment with opportunities for growth

Tipo de puesto: Tiempo completo

Sueldo: A partir de $22,880.00 al mes

Beneficios:

- Seguro de gastos médicos
- Confiable de gastos médicos mayores
- Vales de despensa

Escolaridad:

- Secundaria terminada (Obligatorio)

Experiencia:

- guardia de seguridad: 2 años (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

📌 Security Operations Alarm Monitor - Bilingual (México)
🏢 Security Industry Specialists
📍 México