GENERAL DESCRIPTION:

The engineer oversees and analyzes requests and complaints related to product quality, performs inspections and tests to identify potential failures or deviations, collaborates with production and internal quality teams to resolve technical issues, develops and proposes corrective and preventive actions.

BASIC DUTIES:

· Respond and manage customer complaints and requests related to product quality.

· Perform inspections, tests, and technical analyses to identify defects or deviations in delivered products.

· Communicate and coordinate with the production, quality, and maintenance teams to resolve any problems detected.

· Develop and propose corrective and preventive actions to improve product quality.

· Participate in the implementation of improvements in manufacturing and quality control processes.

· Maintain technical contact with customers to understand their needs, concerns, and expectations.

· Document and report findings, progress, and solutions to management and the involved departments.

· Follow up on open cases until they are satisfactorily resolved.

· Contribute to the continuous improvement of the product and internal processes to ensure customer satisfaction.

EDUCATION, KNOWLEDGE EXPERIENCE AND ABILITY REQUIRED:

· Education: Bachelor’s degree





· Customer Focus: Focus on understanding and meeting customer needs and expectations, providing friendly and professional service.

· Problem Solving: Ability to quickly identify the causes of quality issues and propose effective solutions.

· Teamwork: Collaborate with various internal departments, such as production, quality, and maintenance, to resolve incidents.

· Analytical Skills: Evaluate data, reports, and test results to make informed decisions about product quality.

· Technical Knowledge: Have a solid foundation in engineering and quality control to understand the technical aspects of products and processes.

· Time Management: Organize and prioritize tasks to serve multiple clients and cases simultaneously, ensuring timely responses.

· English 85 +

OTHERS IMPORTANTS FACTORS:

· Effective communication at all levels.

· Planning and organization.

#Talento

Tipo de puesto: Tiempo completo

Sueldo: A partir de $25,000.00 al mes

Beneficios:

- Caja de ahorro
- Estacionamiento de la empresa
- Seguro de gastos médicos mayores
- Protegido dental
- Seguro de vida
- Servicio de comedor
- Vales de despensa

Lugar de trabajo: Empleo presencial

📌 CQM ENGINEER (México)
🏢 Pegatron México
📍 México