Job Title: ServiceNow ITOM – CMDB and Discovery Developer
Experience level:

- 5+ years of strong experience and proven specialization in ServiceNow ITOM implementation
- Strong Hands on – CMDB and Discovery - Major
- Strong knowledge of ITIL processes and best practices

Preferred Certifications:

- ServiceNow CSA, ITOM – Discovery, Data Foundations CMDB & CSDM

Job Description

- Design and implement ServiceNow ITOM Discovery and CMDB solutions to meet client requirements.
- Configure and manage Discovery (MID Servers, schedules, credential management, patterns) and ensure reliable CI population.
- Establish and maintain CMDB governance and data quality, including CI class modeling, relationships, lifecycle, and data standards.
- Configure Identification and Reconciliation (IRE), including identification rules and reconciliation behavior across data sources.
- Should have implemented CMDB Workspace, CMDB Health Dashboards, CI Class Manager, Data Manager, CSDM Awareness and related tools to monitor and improve CMDB quality.
- Implement data loads and migrations using Import Sets, Transform Maps, Data Sources, and Data Manager.
- Build/maintain integrations using REST/SOAP APIs (inbound and outbound) to support CI data ingestion and synchronization.




- Perform troubleshooting and root-cause analysis for Discovery/CMDB issues (E.g., MID Server connectivity, ECC queue, pattern failures, duplicates).
- Support testing activities: unit testing, regression testing, UAT support, and production deployment.
- Collaborate with cross-functional teams (network/security/app owners) to enable discovery and integration.
- Hands on experience in building integrations using REST / SOAP API, OKTA / SSO
- Design and implement ITOM processes and workflows to meet client requirements.
- Client-side and server-side JavaScript scripting (Client Scripts, Script Includes, Business Rules)
- Provide training and support to end-users and stakeholders.

Soft skills

- Excellent Analytical and troubleshooting skill.
- Excellent in Verbal, written communication.
- Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
- Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
- Practical experience with agile methodologies/tools
- Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.

📌 ITOM Developer - CMDB and Discovery (México)
🏢 Infosys
📍 México