Required Skills & Qualifications

- Preferred: a specialization, degree, or formal qualification in education, teaching, instructional design, or training/learning & development.

- Experience with CRM platforms (preference for Salesforce Sales Cloud) and their associated objects, fields, reporting, dashboards, and integrations.

- Experience with design and e-learning software (e.g. Adobe Captivate, Synthesia, Articulate 360, Cornerstone LMS/Galaxy)

- Experience creating and maintaining training materials in multiple formats (Word, PowerPoint, video, e-learning software).

- Advanced proficiency in Microsoft PowerPoint, Word, Excel, and Visio or process flow tool.

- Proven experience developing and delivering training to audiences ranging from small groups to 200+ participants.





- Strong instructional design and presentation skills; ability to translate technical concepts into practical guidance.

- Executive presence and communication skills for engaging senior leaders.

- Collaborative mindset; ability to work with various business stakeholders to shape learning content for specific personas.

- Familiarity with professional services business processes and governance standards preferred.

Preferred Background

- 5+ years in training, enablement, or related roles.

- Experience supporting enterprise CRM (Salesforce preferred) environments.

- Track record of driving user adoption and process improvement through training.

📌 Salesforce Trainer (México)
🏢 Erm Group
📍 México