Key Responsibilities

Client Interaction:

- Support clients with their cases, gather necessary evidence, and address client inquiries.
- Communicate with clients over the phone, via email, and text to provide updates, request documents, virtually. Efficiently handle all client inquiries and support for their open cases/matters.
- Provide clients with important case updates, ensuring they are informed and engaged throughout the process and all steps possible are made to move their cases/matters forward.
- Deliver and receive critical documents, such as work permits, green cards, missing medical documents or evidence, and so forth.
- Facilitate client payments virtually, via phone etc.

Documentation & Case Management

- Collect, organize, and upload evidence received from clients electronically into the appropriate client file into the firm’s CRM.
- Manage client documents and processing times in the CRM
- Strict protection of client data is paramount in our firm. All IT Security measures must be followed.

Office Operations

- Monitor and respond to client questions and concerns efficiently, ensuring exceptional service and satisfaction.
- Maintaining business SLA’s, achieving your individual metrics and staying up to date on training, updates in the business and SOP’s.




- Ensure all client-facing interactions reflect professionalism and empathy.
- Empathy is very important to us and we seek sincere individuals that also wish to help change lives.

Qualifications

- Bachelor's degree preferred. Ideally a background in paralegal studies or a related field such as legal studies, political science, or international relations.
- Certificate in paralegal studies is a plus
- Experience in client-facing roles, such as account management, client relations, customer service, administrative support, or legal assistance.
- Proficiency in using case management (CRM) or database software is a plus.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
- Excellent communication skills, both written and verbal, with a customer-first approach in Spanish and English.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Comfortable handling sensitive and confidential information with professionalism and discretion.
- Bilingual: English/Spanish.

Sueldo: $22,000.00 al mes

Incentivos:

- Estacionamiento de la empresa
- Estacionamiento gratuito
- Horarios flexibles
- Opción a contrato indefinido

Lugar de trabajo: Empleo presencial

📌 Customer Service Representative Bilingue (Spanish / English) (México)
🏢 TRANSPORTES EASO SA DE
📍 México