Basic Infomation

Department:

Alibaba Group

Degree:

Bachelor

Work Experience:

2 year

Job Description

ꔷ Onboard and manage a portfolio of Mexican merchants — ensuring they are active, equipped, and supported from day one. ꔷ Drive monthly product launches, guiding merchants through listing creation, quality checks, and compliance. ꔷ Monitor platform performance — resolving violations, protecting buyer response rates, and safeguarding seller reputation through review and shipping management. ꔷ Optimize listings and inventory accuracy using AI-powered tools and data dashboards. ꔷ Support membership renewals, from documentation to timely follow-up.

Position Requirement

ꔷ 3+ years of experience in account management, customer success, e-commerce operations, or B2B suppliers management.



ꔷ Fluency in English and Spanish (written and spoken) — you will work daily with both US and MX suppliers and Alibaba's general teams. ꔷ Strong organizational skills and ability to manage multiple accounts with structured follow-through. ꔷ Comfortable working with data: dashboards, KPIs, Excel/Google Sheets for merchant tracking. ꔷ Proactive and self-driven — able to operate independently in a fast-paced, target-driven environment. ꔷ Experience with cross-border e-commerce platforms sellers operation (Alibaba.com, Amazon, MercadoLibre, etc.) is a plus.

📌 Alibaba.com-Account Manager-Mecixo City (México)
🏢 Alibaba
📍 México