Salesforce Production Support Engineer

Job Description:

- 3+ years of experience within Software development, Integration using Apex,

Flows, Force.com, Asynchronous process, LWC, Aura, Data migration, CRMA, AI,

CPQ, nCino etc

- Experience in banking and Financial services including in-depth knowledge of loan

Lifecyle, Sales and Marketing functional knowledge.

- Good knowledge of Salesforce products and services, including Sales Cloud,

Financial & Marketing Cloud, Partner Communities, Service Cloud

- Expertise in various technical areas such as data modeling, integration, security

and customization - should be able to review codes and suggest best practices of

implementations.

- Understands user and process requirements and ensures those requirements can

be achieved through high-quality deliverables.

- Demonstrate effective, strong and clear communication/collaboration with LOBs,

Stakeholders and Customers on daily basis.

- Understands business requirements and provides timely solutions within defined

SLAs

- Creates system documentation/play book(s) and serves as a lead technical

reviewer and contributor in requirements, design and code reviews.

- Serves as a resource to the business and/or as a technical resource to cross functional third party and internal team members on highly complex design/code

reviews.

- Provide production support and handle operational issues, and be willing to





perform manual activities or tasks whenever required to maintain service

continuity.

- Troubleshoot complex problems and recommend solutions or practices relative to

root cause analyses and identification of solutions for improving system

performance and availability.

- Experience troubleshooting performance and Governor limits related

issues/exceptions(leveraging ApexGuru and Scale center), should actively

participate in automations and other PI activities.

- Typically anticipates opportunities and proactively and consistently champions

innovative solutions cross-functionally and across the Enterprise.

- Work cooperatively with team members in integral offices, across various time zones

to meet deadlines.

- Work closely with cross functional teams to ensure smooth delivery and issues

resolutions

- Facilitate and actively participate in meetings with representatives from business

and/or IT units.

- Take accountability for quality of deliverables, provide status on development

effort, and deliver on time and as per specifications

Sueldo: Hasta $60,000.00 al mes

Pregunta(s) de postulación:

- Are open to work Hybrid on GDL?

Experiencia:

- Salesforce Marketing Cloud: 3 años (Obligatorio)

Idioma:

- English (Obligatorio)

Lugar de trabajo: remoto híbrido en Guadalajara, Jal.

📌 Salesforce Production Support Engineer (México)
🏢 Fixity Technologies
📍 México