Position Overview:
We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support our growing team. The VA will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat promptly and professionally

- Provide quotes, answer service-related questions, and assist with booking moves

- Coordinate scheduling changes and update internal systems accordingly

- Conduct post-move follow-ups to gather feedback and address any concerns

- Escalate complex issues to management when necessary

- Maintain accurate and up-to-date customer records

- Assist with administrative tasks as needed (CRM updates, reporting, etc.)

Qualifications:

- 3+ year of experience in a customer service or administrative support role (moving industry experience a plus but not required)





- Excellent written and verbal communication skills

- Strong organizational skills and keen attention to detail

- Ability to stay calm and empathetic under pressure

- Familiarity with CRM tools (experience with SmartMoving is a plus)

- Ability to work U.S. office hours

- Fast, reliable internet connection and professional work environment

Preferred Skills:

- Experience working with U.S.-based customers

- Familiarity with scheduling or dispatching systems

- Problem-solving mindset and proactive communication style

Hyre, formerly Hey Lieu is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.

Job Type: Full-time

Work Location: Remote

📌 Customer Service Representative (Remote)M (México)
🏢 Hyre
📍 México