Position: Call Center - Customer Service Location:

Naucalpan, Estado de México Work Model: · On-site Model · Monday to

Friday, 06:00 am to 06:00 pm We are offering: ● Pay rate: $22K -

$32K MXN Monthly ● Direct Hiring ● Law Benefits ● Enhaced Employee
Benefits Requirements: · Bachelor’s degree · 1-2 years of Call

Center Experience in Customer Service Projects · Communication: clear communication to explain payroll transactions or processes to

employees and collaborate with HR/other functional skill teams ·
English language: excellent communication skills in English (both
oral and written) · Customer oriented: experience in handling
employee payroll-related matters using CRM tools (Customer
Relations Management) · Analytical: good analytical skills with
strong attention to details · Time management: ability to thrive in
a deadline-driven environment · Confidentiality: ability to handle
sensitive financial and personal employee information · Software
proficiency: experience with Microsoft tools and other HRIS or

payroll software · Finance/accounting:



knowledge of basic

accounting principles and understanding of financial data Key
Responsabilities: · Customer service: responding to payroll
inquiries, resolving discrepancies, and assisting employees with
payroll-related issues regarding paychecks, benefits, and
deductions in a timely and effective manner. · Data analysis: deep
dive and provide analysis when needed for effective resolution of

inquiries · Collaboration: work with other functional skill teams

to investigate and resolve payroll-related issues in a timely and
effective manner (e.g., pay, pay slip, time-absence, W2s, direct
deposits, others). · Metrics reports: prepare and deliver daily, weekly, monthly operational metric reports to measure performance

and quality of data or services. Contact Details: [email protected] This is a high-visibility opportunity

where your expertise will directly impact on our customer’s

engineering user experiences.

📌 Call Center - Customer Service (Ciudad de México)
🏢 CRH Talento de IT
📍 Ciudad de México