02 ago
|
Roboyo Group
|
Jalisco
02 ago
Roboyo Group
Jalisco
Roboyo Group is seeking a Service Delivery Coordinator to manage real-time operations of our managed services across assigned shifts. You will be the shift-level leader, resolve L2 requests, guide L1 agents, and ensure quality across all shift activities to meet SLAs and CSAT targets.The role emphasizes bridging engineering rigor with operational continuity, with a focus on documentation, incident resolution, and proactive escalation when needed.#J-18808-Ljbffr
📌 Remote Service Delivery Lead - Sla-Driven Shift Ops (Jalisco)
🏢 Roboyo Group
📍 Jalisco