Responsibilities Call Quality CC Tracking & Monitoring Close the Loop Knowledge Management Input Quality Assurance & Support Scheduling Adherence Trace Quality Traffic Management Transaction Auditing (e.g. Mystery Shopper) VOC Workforce Management
Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or change systems or processes as appropriate.
Skills Analytical Skills Planning & Organizing Skills Influencing & Persuasion Skills Problem Solving Skills Qualifications Bachelors Degree or equivalent. Language
Proficiency in English
Experience
1 year experience #J-18808-Ljbffr
📌 Lm191: customer care solutions specialist associate (Cuautitlán)
🏢 Fedex Group
📍 Cuautitlán
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.