About the Role Role: L2/L3 Production Support / Site Reliability Engineer (SRE) Experience Level: 4–10 years (6–10 years range preferred for L2/L3) Positions Available: Multiple positions Location: Guadalajara (GDL) / Mexico City (CDMX), Mexico Work Model: Hybrid Responsibilities Incident & Problem Management: Maintain a proactive approach to analyzing, debugging, and resolving daily issues; efficiently escalate issues to development teams and management, raise incidents/problem tickets, and manage business impact. SRE & Automation: Develop and enhance the SRE strategy to ensure system scalability, reliability, and performance; automate manual processes to improve operational efficiency. Stakeholder Communication: Manage communication regarding issues and updates with users, stakeholders,



and management across both support and development sides. Technical Execution: Possess a solid understanding of technical concepts and be capable of writing code/snippets when necessary to resolve issues. Knowledge Management: Create and maintain documentation, runbooks, and code snippets to share with the team. Qualifications Solid L2/L3 Application Support experience (ideally 6–10 years). Required Skills Strong technical foundation in Unix/Linux, OOP/Java, and SQL databases. Proven proficiency in coding, debugging, and system analysis. Strong communication skills for stakeholder and cross-team collaboration.

📌 /Production Support (Ciudad de México)
🏢 Avanciers
📍 Ciudad de México