Customer Success Representative (Automotive Scheduling)

About Hirably

At Hirably, we connect exceptional talent with the best opportunities. We're looking for a Customer Success Representative to join our fully remote team, delivering top-tier service experiences to clients in the automotive industry.

Position Details

- Location: 100% remote.
- Salary: $20,000 MXN net per month.
- Christmas bonus (aguinaldo): 15 days.
- Vacation: 12 days.

Role Overview

As a Customer Success Representative, you'll serve as the first point of contact for customers scheduling automotive service appointments. You'll manage both inbound and outbound communications, following established processes and delivering a high-quality customer experience. This role requires strong attention to detail, excellent communication skills, and the ability to meet daily performance expectations.

Core Responsibilities

Inbound Service Calls

- Answer incoming service calls promptly and professionally.
- Gather customer information using approved verification steps (name, callback number, email, VIN/vehicle, mileage).
- Identify customer service needs, confirm required services, and schedule appointments according to guidelines.
- Document all interactions accurately in the CRM.
- Handle a minimum of 50 inbound calls per day.

Outbound Service Calls

- Complete 400 outbound dials per day (full-time).




- Maintain a minimum 15% appointment set conversion rate.
- Make follow-up calls for declined work, maintenance reminders, missed appointments, and overdue service opportunities.
- Update customer records and log outcomes accurately.

Customer Verification Expectations

- Introduce yourself and brand on behalf of the client.
- Confirm whether the customer is scheduling today.
- Identify if the customer is new or returning.
- Verify phone number, email address, and name.
- Confirm vehicle information and mileage.
- Review service requests or recommended maintenance.
- Ask transportation preference (waiting, shuttle, loaner, etc.).
- Offer the first available appointment date/time.
- Confirm final appointment details.

What We're Looking For

- Strong verbal communication and active listening skills.
- Ability to follow structured scripts and call flows.
- High level of organization and attention to detail.
- Ability to multitask across several systems.
- Strong typing and computer navigation skills.
- Excellent customer service and professionalism.
- Ability to handle high call volumes with consistency.

Technical Requirements

- High-speed internet capable of supporting multiple scheduling systems and call software without interruption.

Important note: the hiring process includes a scheduled interview as a mandatory step.

📌 Customer Success Representative (México)
🏢 Hirably
📍 México