We are looking for a Roadside Assistance Coordinator (Trucking) to support drivers during roadside breakdown situations and ensure operations continue smoothly and efficiently.
This role is idóneo for someone who thrives in fast ‑paced environments , enjoys problem‑solving, and can stay calm under pressure while supporting drivers in real‑time situations.
Role Overview
As a Fleet Maintenance Coordinator, you will be responsible for assisting drivers during breakdown events and coordinating solutions quickly and efficiently.
Key responsibilities include:
- Supporting drivers during roadside breakdown situations
- Managing common issues such as:
- Tire‑related problems (punctures, blowouts, damage)
- Emergency repair coordination
- Communicating directly with drivers to provide guidance and reassurance
- Coordinating with vendors and service providers for repairs
- Managing repair processes and ensuring proper follow‑up
- Following established procedures and guidelines to ensure timely resolutions
✅ What We’re Looking For
- Basic mechanical knowledge and practical understanding of truck and trailer operations
- Familiarity with:
- Common truck fault codes
- General repair processes
- When to escalate issues to dealerships
- Experience in trucking, transportation, dispatch, driver support, roadside assistance, or maintenance coordination is a strong plus
- Candidates with 1 year+ of relevant experience will be considered
- Comfortable working with systems and managing data; prior maintenance software experience is a plus but not required (training provided)
- Strong communication and interpersonal skills
- Ability to remain calm under pressure and manage high‑stress situations
- Experience with de‑escalation and crisis management
- Detail‑oriented with strong follow‑up and organizational skills
- Ability to multitask and manage multiple issues in real time
Compensation:
26,000 – 30,000 MXN + benefits (Contractor)
Interested?
If you’re looking to grow within transportation, operations, or fleet support , and enjoy solving real‑time challenges in a fast‑moving environment, we’d love to hear from you.
Apply now and be part of a team that trusts you to run the operation when it matters most.