**About Revolut**
People deserve more from their money.
More visibility, more control, and more freedom.
Since ****, Revolut has been on a mission to deliver just that.
Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture.
In recognition of our outstanding employee experience, we've been certified as a Great Place to Work.
So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission.
And we're looking for more brilliant people.
People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
**About the role**
At Revolut, Operations means problem-solving at scale.
Our team tackles the company's toughest challenges with speed, precision, and creativity.
They design systems that unlock efficiency and power integral growth.
We're looking for a Production Operations Manager to manage teams of up to 100 agents.
You'll be collaborating closely with product teams, leveraging your people and project management experience, to continuously focus on optimising processes.
Up to shape what's next in finance?
Let's get in touch.
**What you'll be doing**
- Managing a team of direct and indirect reports
- Exploring and defining which projects the team should prioritise, and setting a timeline to reach goals quickly
- Taking responsibility for your team's development, guiding and working with them to unlock their full potential
- Leading by example, resolving the toughest customer issues, and ensuring consistent high-level performance from the team




- Interacting and collaborating with teams across the globe to constantly improve service levels
- Making critical business decisions by breaking down complex business cases and backing up reasoning using advanced analysis
- Proposing, developing, and implementing systems, programmes, and processes to strengthen the foundation of exceptional customer service
- Building and optimising scalable processes to promote hyper-growth
- Owning business line metrics and improving people's performance, including decision-making quality and efficiency
- Establishing lasting relationships with vendors and partners to influence decisions for great deal-making
**What you'll need**
- At least a 2:1 degree from a top university
- Experience in engineering (graduates welcome to apply)
- Experience working in a structured, KPI-focused environment, such as a startup
- Experience managing large teams composed of direct and indirect reports
- Leadership skills with a creative, confident, and motivational approach
- Excellent communication, interpersonal, and people management skills
- The ability to work in a fast-paced environment, managing multiple challenges simultaneously
- An excellent problem-solving approach and demonstrated record of executing projects that measurably improved different metrics
- To be logical, analytical, and have experience resolving team productivity or quality issues in efficient ways
- The ability to identify operational inefficiencies and provide practical solutions
- The ability to take a data-driven approach to identify root causes, measure performance, and drive process improvements
**Nice to have**
- Experience working with SQL, Python, and/or R
- Certifications in Lean Six Sigma
**_ We won't ask for payment or personal financial information during the hiring process._**_ If anyone does ask you for this, it's a scam.
Report it immediately._

📌 Production Manager (Xico)
🏢 Revolut
📍 Xico