**Location**:
- Playa del Carmen, Mexico
Department:
- Front Office & Guest Relations
Employment type:
- Full-time
**Experience**:
- Mid-Senior level
Come and join the exceptional team at Belmond as a **Butler Supervisor**, where your leadership will ensure that our guests receive unparalleled luxury service.
As a crucial member of our team, you will oversee the butler department's operations, providing training, support, and guidance to your team to maintain the highest standards of hospitality.
**Main Duties and Responsibilities**:
- Lead, supervise and motivate the butler team to ensure exceptional service delivery that exceeds guest expectations.
- Manage the daily operations of the butler service, including scheduling, task assignment, and workflow management.
- Conduct regular training sessions to enhance staff skills, knowledge, and product offerings.
- Ensure all guest requests are handled promptly and efficiently, maintaining the organization's exemplary service standards.




- Monitor guest satisfaction and address any concerns to ensure a memorable experience for each guest.
- Collaborate with other departments to enhance the overall guest experience.
- Maintain strong communication with guests to anticipate their needs and preferences.
**Requirements**:
- Previous experience as a Butler or in a supervisory role within a luxury hotel environment.
- In-depth knowledge of butler services and standards.
- Exceptional interpersonal and communication skills.
- Proficiency in English, additional languages are a plus.
- Strong leadership qualities and the ability to inspire a team.
- Excellent organizational and multitasking abilities.
- Passion for delivering extraordinary customer service and creating memorable guest experiences.
**Benefits**
- Competitive salary and benefit scheme above the law
- Private Health Insurance
- Life insurance
- Saving Found and food coupons.

📌 Butlers Supervisor (Quintana Roo)
🏢 Belmond Management
📍 Quintana Roo