**Job Summary**
**Responsibilities**
- Collaborate with team members to implement effective solutions and improve system performance.
- Communicate effectively with users to understand their needs and provide appropriate solutions.
- Ensure compliance with company policies and procedures in all support activities.
- Contribute to the continuous improvement of service desk operations through innovative ideas and solutions.
- Support the integration of new technologies and tools to enhance service desk capabilities.
- Collaborate with cross-functional teams to ensure alignment of support activities with business objectives.
**Qualifications**
- Possess strong communication skills to effectively interact with users and team members.




- Exhibit a proactive approach to identifying and resolving technical issues.
- Show willingness to learn and adapt to new technologies and processes.
- Have a basic understanding of ITIL processes and service management principles.
- Display strong analytical skills to assess system performance and identify improvement opportunities.
- Demonstrate ability to work collaboratively in a team-oriented environment.
**Certifications Required**
ITIL Foundation Certification is recommended to enhance service management skills.

📌 Service Desk Agent Bilingual (Xico)
🏢 Cognizant
📍 Xico