Job Category
Operations
Job Details
**About Salesforce**
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Here, ambition meets action.
Tech meets trust.
And innovation isn't a buzzword — it's a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era?
You're in the right place!
Agentforce is the future of AI, and you are the future of Salesforce.
**Strategy & Operations Senior Manager**
Mexico City | Hybrid
**Job Details**
- A blend of high-level strategy and operational execution, the Strategy & Operations Senior Manager serves as the central architect for our integral product attrition forecasting engine.
In this high-impact role, you will move beyond supporting individual units to drive a cloud-oriented view of retention health across our business leaning heavily on data, math-based models, and executive relationships.
.
_
- As the "Forecasting Expert-in-Residence," you will align inputs from Sales, Customer Success, and Product to build a predictive, reliable, and scalable motion that informs our most critical business decisions by product _
**Responsibilities**
- _Create the product forecasting process within the Renewals function _
- _Democratize the attrition forecast & renewals story across product GTM teams _
- _Partner with the Analytics team and perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, participation,



propensity to buy, white space, likelihood to churn, etc.) to drive forecast accuracy or improve forecast recommendations _
- _Evaluate ongoing cloud attrition performance against targets _
- _Collaborate cross-functionally with Product Strategy to develop a joint forecasting cadence _
- _Create executive-level presentations for product leadership reviews; support quarterly business reviews _
**Experience**
- _5+ years of professional experience, ideally in Sales strategy/business operations roles _
- _Experience with product Go-To-Market strategy _
- _Experience with forecasting, business analysis, and data visualization _
- _Strong business acumen and stakeholder management _
- _Degree or equivalent relevant experience required.
Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) _
**Skills**
- _Excellent presentation and executive engagement skills _
- _Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy _
- _Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
_




- _Ability to translate complex information into easily consumable insights _
- _Working knowledge of Salesforce _
- _Intermediate or better mastery of Snowflake/SQL and Excel/G-sheets _
- _Beginner or better mastery of Tableau _
- Flexible schedule, the ability to work with our global Renewals teams in different time zones.
Unleash Your Potential
Accommodations
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
What does that mean exactly?
It means that at Salesforce, we believe in equality for all.
And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

📌 Operations Senior Manager (Xico)
🏢 Salesforce
📍 Xico