**Remote Work: Hybrid**
**Overview**:
At Zebra, we are a community of innovators who come together to create new ways of working.
United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected.
Drawing from our unique perspectives, we collaborate to deliver on our purpose.
Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally.
Come make an impact every day at Zebra.
**Responsibilities**:
**Essential Duties and Responsibilities**
- Enters new product and/or service contract order data into the system, ensuring data accuracy and process adherence.
Assigned accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements.
- May be assigned as primary contact / account representative for a key account / key customer.
- Meets or exceeds all departmental or individual metrics associated with performance against service level agreements.
- Provides price quotas on request.
- Ensures proper recording, tracking and filing of all assigned orders.
- Responds to customer or internal inquiries regarding service contract entitlements, invoices and purchase orders.
- Independently coordinates with other internal departments regarding order status, invoicing, credits, shipping dates, product availability, quality issues,



damaged or mis-shipped product, service repairs, etc.
- May act as a process expert, trainer or mentor to Admin I and Admin II level team members.
- May act as a representative of the OEX team in cross functional projects.
- May run routine meetings with key customers or internal stakeholders leveraging web-based meeting technologies and using facilitation skills to effectively manage the meeting to successful outcomes.
- May generate reports and perform simply analysis / interpretation of service order data at the customer, regional or product line level for internal use.
- Contributes to process / service improvement through identification of opportunity areas and proactive contribution to improvement discussions.
- Engages management as required for assistance in addressing new or complex issues.
- Adheres to OEX customer strategy, leads by example and follows our customer principles.
- Delivers a positive ordering and invoicing experience to our customers and partners.
**Qualifications**: Minimum Education**
- Bachelor's degree in BA, international relations, foreign trade and customs
**Minimum Work Experience (years)**
- 2 - 4 years
**Key Skills and Competencies**
- Strong data entry skills with attention to detail and quality.
- Strong process adherence.
- Fluent level of English (written and verbal)



as well as local language as applicable.
- Customer service values / orientation.
- Advanced knowledge of Order and contract policies and processes, including treatment of novel / unorthodox issues.
Role model level professional work behaviors (attendance, teamwork, time management).
- Strong communication skills (listening, providing clear and concise information, using proper language and grammar).
- Intermediate problem-solving skills.
- Solid professional work behaviors (attendance, teamwork, time management).
- Strong communication skills (listening, providing clear and concise information, using proper language and communication channels)
**Preferred Qualifications**:
- **End-to-end Order Management experience (order entry, validation, fulfillment, invoicing)**:
- **Strong understanding of Order-to-Cash (O2C) processes**:
- **Experience working with ERP systems (SAP preferred)**:
- **Advanced knowledge of pricing, contracts, quotes, and rebates**:
- **Ability to manage complex and high-volume orders**:
- **Strong cross-functional collaboration (Sales, Finance, Supply Chain, Customer Service)**:
- **Experience supporting B2B customers and channel partners**:
- **Excellent customer experience and issue resolution skills**:
- **Ability to identify process gaps and drive continuous improvement**:
- **Strong data analysis and reporting skills (KPIs, SLAs, order accuracy)**:
- **Experience working with general / regional stakeholders**:
- **High attention to detail and risk mitigation mindset**:
- **Ability to work under pressure and manage tight deadlines**:
- **Fluent English (mandatory for senior/global roles)**
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📌 Order Experience Representative (Mx), Senior (Xico)
🏢 Zebra Technologies
📍 Xico