Join our IT Service Desk team and play a key role in delivering global end-user support across multiple channels.
This role is a great opportunity to grow your IT expertise, strengthen problem-solving skills, and collaborate with international teams in a dynamic environment.
In your new role you will:
- **Monitor**and **respond**to end-user inquiries through three main channels**:calls, web tickets, and chats**:
- **Provide**updates and **information**to **end-users**regarding the status of their incidents
- Manage and release **IT information news**to keep users informed
- Own and maintain content used in support tools, such as the knowledge **database and self-service portal**:
- Contribute to and drive **continuous improvement**initiatives in collaboration with 2nd-level IT teamsPerform additional tasks, projects, or responsibilities as assigned by Service Desk management
- **Your Profile**
You are best equipped for this task if you have:
- **A Bachelor's degree**in Information Technology, Computer Science, or an equivalent field
- Strong proficiency in **English**(mandatory requirement)
- Excellent **communication**and interpersonal skills
- The ability to **work**independently**with mínimal supervision, combined with a strong willingness to learn
- **Team-oriented**skills and a customer-focused mindset
- Both theoretical knowledge and practical experience in **IT**:




**#WeAreIn for driving decarbonization and digitalization.
**
As a integral leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT.
Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals.
Be a part of making life easier, safer and greener.
**Are you in?
**
**We are on a journey to create the best Infineon for everyone.
**
This means we embrace diversity and inclusion and welcome everyone for who they are.
At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities.
We base our recruiting decisions on the applicant ́s experience and skills.
Learn more about our various contact channels.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.
- #LI-NC1_

📌 Service Desk - It Support Specialist (Tijuana)
🏢 Infineon Technologies
📍 Tijuana