Who We Are

Building the AI-first frontier enterprise.

We are a integral technology consultancy with a trademarked, AI-first approach—Gen-e2™. It redefines how enterprises build digital products and transform their organizations with AI. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

- We are small enough to care locally, big enough to deliver globally (10 countries, 450+ experts from 50+ nationalities)

- We are becoming an agentic organization, adopting the AI-native operating model we bring to our clients.

- We are robust and resilient (100% independent, 0 debt, founded 2009)

- We are AI-native professionals who invest in what we believe and work as a collective intelligence

- We are positive, courageous and deliver at the leading edge.

Your Role

As a Lead Design Ops, you will define, scale, and govern the Design Operations practice across multidisciplinary teams, enabling consistency, efficiency, and high-quality design delivery in a modern AI-first environment.

- Define and implement the Design Ops model, including governance, standards, and ownership frameworks

- Establish and scale design systems operations across web, mobile, and desktop platforms

- Build and maintain design tokens, component libraries, and system architecture for cross-platform consistency

- Design and optimize end-to-end workflows, ensuring seamless collaboration between design, product, and engineering

- Create and maintain living documentation systems to support scalability and knowledge sharing





- Define and manage tooling architecture, integrating platforms such as Figma, Storybook, and AI-powered tools

- Leverage AI (Figma AI, Copilot, Cursor) to automate processes and enhance design productivity

- Implement Design CI/CD pipelines, enabling continuous integration between design and development

- Define and track OKRs and KPIs to measure adoption, efficiency, and design quality

- Ensure accessibility standards (WCAG) and design quality benchmarks are consistently met

- Act as a strategic partner to Product, Engineering, and Leadership teams

- Drive alignment and influence without direct authority across distributed teams

Who You Are

- Proven experience in Design Ops, Design Systems, or UX Operations roles

- Strong experience building and scaling design systems and tokens across platforms

- Hands‑on experience with Figma, Storybook, and modern design tooling ecosystems

- Understanding of design-to-code workflows and CI/CD for design systems

- Experience integrating AI tools into design workflows (Figma AI, Copilot, Cursor)

- Knowledge of accessibility standards (WCAG) and inclusive design practices

- Strong understanding of cross-functional collaboration (Design, Product, Engineering)

Soft Skills





- Strong system thinking and strategic mindset

- Ability to influence without authority

- Expertise in documentation and knowledge scaling

- Comfortable making decisions in ambiguous environments

- Strong communication and stakeholder management

AI-Native Engineering (Core Expectation)

- UseGenerative AI coding tools (e.g., GitHub Copilot, Cursor) as a first-class engineering assistant for:

- Code scaffolding and refactoring

- Code generation and optimisation

- Test‑cases and documentation generation

- Build applications through AI‑driven development practices, including:

- AI-assisted debugging and troubleshooting

- Intelligent code completion and pattern recognition

- Automated documentation generation

- Apply prompt engineering best practicesfor reliable, repeatable engineering outcomes.

- Validate GenAI output (determinism checks, guardrails, fallback logic).

More About PALO IT

Our clients include some of the world’s most successful companies. We collaborate with leading enterprises, next‑generation businesses and frontier partners, shaping what comes next, helping them scale AI and solve complex business and technology challenges.

What We Offer

- Stimulating working environments

- Unique career path

- International mobility

- Internal R&D; projects (including Gen-e2™)

- Knowledge sharing

- Personalized training via PALO IT Academy

- Entrepreneurship & intrapreneurship

For more on our team culture and benefits, check out our careers page.

📌 AI Native Product Designer (Ciudad de México)
🏢 Palo It
📍 Ciudad de México