Who We Are Building the AI-first frontier enterprise. We are a general technology consultancy with a trademarked, AI-first approach-Gen-e2™. It redefines how enterprises build digital products and transform their organizations with AI. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

- We are small enough to care locally, big enough to deliver globally (10 countries, 450+ experts from 50+ nationalities) - We are becoming an agentic organization, adopting the AI-native operating model we bring to our clients.
- We are robust and resilient (100% independent, 0 debt, founded 2009) - We are AI-native professionals who invest in what we believe and work as a collective intelligence - We are positive, courageous and deliver at the leading edge.

Your Role As a Lead Content Ops & Conversational AI, you will define and scale the Content Operations practice, transforming content into a strategic, reusable, and AI-powered infrastructure across all customer touchpoints.

- Define and implement the Content Ops model, including governance, voice & tone frameworks, and content standards - Design and scale omnichannel conversational systems (chatbots, voice, messaging, email, in-product experiences) - Build and manage modular, reusable conversational flows aligned with user journeys and business goals - Establish semantic QA frameworks to ensure consistency, accuracy, and brand alignment across channels - Design and optimize end-to-end content workflows, integrating Product, Marketing, CX, and Engineering - Define and manage tooling architecture,



including conversational platforms and content automation tools - Leverage AI/NLP and LLMs to design, generate, and optimize conversational experiences - Train, fine-tune, and evaluate language models and conversational systems - Integrate platforms such as Voiceflow, Dialogflow, Rasa, ChatGPT, Braze, Twilio, Sendgrid - Define and track OKRs and KPIs, including comprehension rates, resolution rates, engagement, and conversion - Drive content personalization and automation strategies at scale - Act as a strategic bridge between Product, Marketing, Data, and Engineering teams - Influence stakeholders and scale adoption of Content Ops practices across the organization Who You Are - Proven experience in Content Ops, Conversational Design, or CX/UX Writing at scale - Strong experience designing conversational experiences across multiple channels - Hands-on experience with NLP, LLMs, or AI-driven content systems - Experience with conversational tools such as Voiceflow, Dialogflow, Rasa, or similar - Familiarity with CRM/engagement platforms (Braze, Twilio, Sendgrid) - Strong understanding of content lifecycle, governance,



and modular content systems - Experience defining voice & tone systems and content guidelines Soft Skills - Strong strategic communication and storytelling mindset - High level of empathy and user-centric thinking - Ability to facilitate cross-functional collaboration - Strong systems thinking applied to content ecosystems - Comfortable making decisions in complex and ambiguous environments AI-Native Engineering (Core Expectation) - UseGenerative AI coding tools(e.g., GitHub Copilot, Cursor) as a first-class engineering assistant for:
- Code scaffolding and refactoring - Code generation and optimisation - Test-cases and documentation generation - Build applications through AI-driven development practices, including:
- AI-assisted debugging and troubleshooting - Intelligent code completion and pattern recognition - Automated documentation generation - Apply prompt engineering best practicesfor reliable, repeatable engineering outcomes.
- Validate GenAI output(determinism checks, guardrails, fallback logic). More About PALO IT Our clients include some of the world's most successful companies. We collaborate with leading enterprises, next-generation businesses and frontier partners, shaping what comes next, helping them scale AI and solve complex business and technology challenges.

What We Offer - Stimulating working environments - Unique career path - International mobility - Internal R&D; projects (including Gen-e2™) - Knowledge sharing - Personalized training via PALO IT Academy - Entrepreneurship & intrapreneurship For more on our team culture and benefits, check out our careers page.

📌 AI Native Content Strategist (Ciudad de México)
🏢 Palo It
📍 Ciudad de México