Job TitleCall Center Customer Service Representative (Banking)LocationOnsite – Paseo de la Reforma, Mexico CityWork ModeOnsiteShift Duration10‐hour shiftWork ScheduleMonday to SaturdaySunday: Fixed weekly offOne additional weekly off: Any day between Tuesday to SaturdayCompensation & BenefitsTotal Monthly Salary: MXN 21,000 which includes Base Salary, Food Coupons, Monthly Performance Bonus and Meal Allowanceplus benefitsGeneral FunctionThe Call Center Customer Service Representative is responsible for handling customer telephone calls in English and spanish while delivering exceptional customer service.
The role focuses on resolving customer inquiries efficiently during the first interaction, educating customers on bank products and services, and identifying opportunities to upsell and cross-sell based on customer needs.
The position requires adherence to the bank's policies, procedures, and risk framework to ensure a positive and compliant customer experience.Key ResponsibilitiesHandle inbound customer calls in a professional and courteous mannerCommunicate fluently in English and spanishProvide accurate information regarding banking products, services,



and policiesResolve customer inquiries during the initial call without unnecessary transfersComplete required follow-ups within committed timelinesMaintain strict customer confidentiality and comply with departmental policiesAccurately enter, update, and verify customer information in internal systemsInitiate and complete documentation and request forms as requiredEffectively use computer systems for call tracking, troubleshooting, and data entryEducate customers on bank products and services, including upselling and cross‐selling when appropriateIdentify and suggest improvements to processes that enhance productivity and customer satisfactionContinuously update knowledge of banking products, services, and proceduresPerform additional duties as assignedMinimum Qualifications & SkillsHigh school diploma or equivalent requiredBasic computer skills with the ability to perform data entryKnowledge of banking products and procedures is an advantagePrior customer service or call center experience preferredExcellent verbal communication and telephone etiquetteStrong problem-solving skills and customer‐focused attitudeAbility to work in a fast‐paced, onsite call center environment#J-*****-Ljbffr

📌 Call Center Representative (Banking) (La Reforma)
🏢 Coforge
📍 La Reforma