About TriveltaOperators deserve more from their technology.
More speed, more intelligence, and more control.Trivelta is on a mission to provide the AI-native software infrastructure powering the next generation of sportsbook and gaming companies.
Our platform combines true native apps on both the App Store and Google Play, AI-powered personalization and risk management, and built-in social features that help operators create world-class product experiences.Today, Trivelta powers operators serving millions of users across global markets.As we continue our rapid growth, two things are essential to our success: our people and our culture.
So far, we have built a integral team working from our offices in Boston, Barcelona, Monterrey, and Indore, as well as remotely around the world, to help us achieve our mission.
And we're looking for more exceptional people, people who love building great products, redefining what is possible with AI, and turning complexity into elegant, scalable solutions.About the RoleWe 're looking for an IT SupportSpecialist to provide hands-on technical support across our growing organization.
This role can be structured as a contract, contract-to-hire, or full-time position depending on candidate fit.ResponsibilitiesServe as first point of contact for employee IT issues (hardware, software, account access,



connectivity)Provision and deprovision user accounts and devices (onboarding/offboarding)Manage device enrollment, patching, and compliance via MDM (Kandji)Administer user access and permissions in Google Workspace, Slack, Atlassian, 1Password, OktaTroubleshoot VPN connectivity (NordLayer)Translate technical issues into plain language for non-technical staffDocument recurring issues and maintain internal knowledge base / SOPsEscalate complex issues to IT Manager or vendors as neededMaintain IT asset inventory (laptops, peripherals, licenses)Support conference room / AV setup for meetings as neededAssist with basic security hygiene (password resets, MFA enrollment, phishing awareness)Requirements1-3 years in an IT support, help desk, or technical support roleStrong communication skills, especially explaining technical issues to non-technical peopleComfortable in a fast-paced, ambiguous startup environmentFast learner, able to pick up new tools/systems with minimal onboardingExperience with: Atlassian (Jira/Confluence), Okta, Kandji, Slack, Google Workspace, 1Password, NordLayer (or similar VPN)Basic troubleshooting across macOS/WindowsNice to HaveExperience supporting a remote or hybrid workforceFamiliarity with ticketing systems (Jira Service Management, Freshservice, Zendesk)Basic scripting/automation exposure (Shell, Python)Experience supporting multiple business entities or brands#J-*****-Ljbffr

📌 It Support Specialist (Monterrey)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Monterrey