Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress.

Join us and experience a versátil, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

Key Responsibilities

1) Incident Management and Dispatching (AMS / Dispatcher)

- Receive, log, and classify incidents and service requests within the AMS service related to the assigned SAP module (MM or FI or SD).

- Perform initial triage to identify incident type, affected process, business impact, and priority.

- Resolve Level 1 and selected Level 2 functional incidents within the defined scope.





- Correctly route and elevate incidents requiring specialized support to the appropriate resolver groups (senior functional consultants, ABAP, BASIS, interfaces, security, etc.).

- Ensure tickets contain complete and high‑quality information prior to escalation (clear description, transactions, documents, evidence).

- Actively track the full ticket lifecycle, ensuring timely updates, correct ownership, and SLA compliance.

2) Functional Analysis and Process Validation

- Perform functional analysis of processes related to the assigned module:

- MM: purchasing, requisitions, purchase orders, goods receipts, logistics invoices.

- FI: general ledger, accounts payable/receivable, accounting documents, reconciliations.

- SD: sales orders, deliveries, billing, pricing.

- Identify whether incidents are operational, configurati

📌 AMS Functional Consultant – SAP MM / SAP FI / SAP SD (Ciudad de México)
🏢 Kyndryl
📍 Ciudad de México