**Customer Billing Administrator**
**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following, but are not limited to:
- Monitor, review and audit service orders for accuracy to ensure timely and accurate revenue recognition and close of orders in service management queue.
- Communicate with customers regarding service order and billing accuracy.
- Perform service order verification and processing in accordance with established policies and procedures.
- Serve as a resource to the field organization and customers by researching and resolving issues in a timely manner and escalates urgent customer issues to management.
- Interface with multiple internal departments to maintain the integrity of functional data.
- May prepare and distribute department reports, regarding uptime, response time and service/site history
- Answer inbound calls in accordance with established metrics while delivering positive customer service
- Process and resolve service tooling issues with billing/invoicing in accordance with established policies and
procedures.
- Ensure customer service orders meet regulatory procedures and guidelines.
- Enhance profitability and growth through achieving the departments goals and objectives.
- Perform other related duties, projects and tasks as assigned.




- May participate in On-Call or After-Hours Support program.
Versátil schedule
**QUALIFICATIONS**:
- A minimum of 5+ year's experience working in a service support environment working in a customer service, billing or accounting support role for a mid to large size company.
Experience working in a high-volume call center preferred.
- Exceptional customer service skills.
- Solid math skills and the ability to make quick and accurate math calculations is essential for job success.
- Intermediate knowledge or background in accounting.
- Must have strong critical-thinking skills to be able to quickly analyze, isolate and resolve billing issues.
- Proficiency in Microsoft Word, Excel, PowerPoint and experience using Service Management software or ERP system is a plus.
- Excellent English communication skills (verbal and written).
- Fluency in Spanish verbal and written) a plus.
- Must possess aptitude to learn new technologies.
**Job Types**: Full-time, Permanent
Pay: $28,****** - $30,****** per month
**Experience**:
- working in a service support environment: 5 years (required)
**Language**:
- English (required)
Work Location: In person
Expected Start Date: 08/07/2025

📌 Customer Billing Administrator (San Pedro Garza García)
🏢 SKIDATA México
📍 San Pedro Garza García