The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
- Identify process gaps requiring escalation, offering potential solutions
- Assist with inventory management and workflow needs as dictated through risk priority and service level
- Support a range of products and services
- Analyze problems and formulate solutions through research and investigation
- Navigate, test and execute moderately complex databases, spreadsheets, and systems
- Ensure accurate and timely account handling
- Assist in activities that help reduce organizational impact and/or loss
Qualifications:
- 1 year of relevant experience
- Proficient computer and typing skills
- Ability to adapt to new technology quickly and seamlessly




- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work with others to complete assigned tasks
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:
- Bachillerato concluido
- ** Manejo Excel Intermedio**.
- ** Contabilidad Básica.
**:
- Trabajo en Equipo.
- Analítico.
- Organizado.
- ** Seguimiento y solución a aclaraciones.
**:
- Análisis y captura de datos.
- Enfoque al cliente.
- ** Disponibilidad de horario y lugar de trabajo.
**:
- Se pueden asignar otro tipo de obligaciones laborales según sea necesario.
**EL OBJETIVO DE LA POSICIÓN ES**:
- Gestión directa con las compañías de traslado
- Atención a clientes externos por servicios verificación de depósitos a nível nacional
- Entrega de reportes a clientes
- Interacción con los proveedores a nível nacional
- Seguimiento y solución de aclaraciones
- Manejo de bases de datos, para el análisis y reporte de diferencias
**EL HORARIO Y MODALIDAD DE LA POSICIÓN ES**:
- EDIF.
TECNOPARQUE
- Residente
- Lunes a viernes
- 9:00 am - 6:00 pmJob Family Group:
Operations - Core
- **Job Family**:
Operations Support
- Time Type:
Full time
View Citi's EEO Policy Statement and the Know Your Rights poster.

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