**Location**: Chihuahua, Chihuahua, México.
**Type**: Contractor Full-time
**About Ottimate**:
Ottimate is changing the way the hospitality industry manages its finances through life-changing Accounts Payable automation.
Our mission is to eliminate manual work from every aspect of business expenses and enable business operators to stay in control of their spending at all times
**The Role**
We are looking for a proactive and detail-oriented Team Lead to oversee and guide our Vendor Onboarding and Retention operations.
This role is idóneo for someone with hands-on experience in payment processing and vendor engagement who is ready to step into a leadership role.
You will be responsible for driving successful onboarding outcomes, improving vendor retention, ensuring timely execution of vCard payments, and leading a team of specialists in delivering a seamless experience for vendors transitioning to our vCard payment platform.
**Key Responsibilities**:
Team Leadership & Operations Oversight:
- Supervise and support a team of Vendor Onboarding & Retention Specialists to ensure timely, efficient, and accurate onboarding, payment, and retention activities.
- Monitor daily workflow, prioritize escalations, and ensure SLA adherence.
- Provide coaching, training, and development opportunities to team members.
- Conduct regular performance reviews and identify areas for improvement.
Vendor Onboarding Strategy & Execution:
- Oversee the onboarding process for new vendors onto the vCard payment platform.
- Ensure timely verification of vendor compatibility through initial onboarding payments.
- Guide the resolution of onboarding issues (e.g., unreachability, or acceptance challenges).
Retention & Optimization:




- Lead vendor retention initiatives by proactively identifying churn risks and working with the team to address them.
- Partner with cross-functional stakeholders to resolve vendor pain points related to vCard acceptance or fees.
- Ensure the quality and reliability of vCard acceptors by monitoring performance and investigating vendor-side blockers or limitations.
- Lead efforts to negotiate vCard acceptance with vendors facing adoption challenges, leveraging relationship management and strategic communication to drive successful outcomes.
Process Improvement & Reporting:
- Track onboarding/retention metrics and report performance insights to leadership.
- Identify trends, bottlenecks, and opportunities for operational efficiency.
- Collaborate with product, payment operations, and vendor outreach teams to enhance the onboarding journey.
**Requirements**:
**Requirements**:
- 2+ years experience in payment processing, vendor onboarding, or retention roles, with at least 1 year in a mentorship or team coordination capacity.
- Strong leadership, coaching, and organizational skills.
- Excellent written and verbal communication abilities.
- High attention to detail and proven problem-solving skills.
- Ability to manage multiple priorities and make decisions in a fast-paced environment.
Equal Opportunity Statement
Ottimate is an equal opportunity employer committed to diversity and inclusion.
We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status.
If you're excited about the role but don't meet 100% of the listed qualifications, we encourage you to apply.
Nothing in this job posting should be construed as an offer or guarantee of employment.

📌 Vendor Services - Team Lead (Chihuahua)
🏢 Ottimate
📍 Chihuahua