Responsibilities
Call Quality
CC Tracking & Monitoring
Close the Loop
Knowledge Management Input
Quality Assurance & Support
Scheduling Adherence
Trace Quality
Traffic Management
Transaction Auditing (e.g. Mystery Shopper)
VOC
Workforce Management
Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or change systems or processes as appropriate.
Skills
Analytical Skills
Planning & Organizing Skills
Influencing & Persuasion Skills
Problem Solving Skills
Qualifications
Bachelors Degree or equivalent.
Language
Proficiency in English
Experience
1 year experience
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📌 Lm191: Customer Care Solutions Specialist Associate (México)
🏢 Fedex Group
📍 México
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.