Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client's guidelines to resolve customer's need.Scope client line of business assigned.ResponsibilitiesAssist on maintaining General Security Policies by informing any inappropriate activityManage customer's interactions in accordance to client's guidelinesFollow coaching provided by support personnelManage customer's interaction to accomplish objective in conjunction with the performance assessment plan.Reach key performance indicators established by the clientRead, understand and validate client weekly updatesRead and acknowledge all the CCMS communicationsQualificationsTechnical Skills Basic computer skills Basic usage of MS Office standard tools (Outlook, Excel, Word and Power point) Skills according line of business defined in client's SOW Languages required by client Competencies and Specific Skills Adaptability Customer Orientation Teamwork Communication Initiative Customer Learning Abilities Energy Analytical Thinking ProductivityJob InfoJob Identification *****Job Category AgentsPosting Date 03/06/2026, 11:34 PM
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📌 Especialista En Atención Telefónica Y Solución (Estado de México)
🏢 Teleperformance
📍 Estado de México