Role OverviewCustomer Experience roles in Maersk provide services to customers once they are onboarded in the Maersk environment.
Activities may include customer channel management, case management, customer onboarding and relationship management, contract and dispute management, and more.ResponsibilitiesCustomer channel managementCase managementCustomer onboarding and relationship managementContract and dispute managementAdditional duties as required within the Customer Experience streamQualificationsLimited job and business knowledge at the time of hiringAbility to execute specialized work to support operationsCan work independently while applying standards and making departures from established processes when resolving problemsExecution of tasks of limited scope and complexity with independent judgment within defined boundaries and guidelinesEscalation of non‐routine problems to more experienced colleagues or supervisors when necessaryEmployer StatementMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support any adjustments during the application and hiring process.
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📌 Ocean Customer Experience Specialist (Estado de México)
🏢 APM Terminals
📍 Estado de México