Benefits Analyst Responsibilities - Serve as the subject matter expert for US & Canada leave programs, including FMLA, state leave laws such as CA & MN PFL, ADA, and other company-specific policies.

- Track leave requests, approvals, extensions, intermittent leave use, and return-to-work dates.
- Maintain accurate records in HR systems and use reporting tools effectively.
- Coordinate required notices, certifications, forms, and deadlines to meet federal, state, and internal requirements for leave reporting, payment, and workers compensation program.
- Manage leave cases from intake through return-to-work with consistency, timeliness, and attention to detail.
- Support the interactive process for accommodation‑related leave cases and transition employees back to work when appropriate.
- Escalate complex, disputed, or high‑risk cases and partner with legal, benefits, and employee relations teams as needed.
- Provide responsive, supportive, and empathetic service to employees and managers throughout the leave process.
- Demonstrate knowledge of federal, state, and company leave laws and apply them accurately to employee cases.
- Identify opportunities to improve leave workflows, documentation, communication, and efficiency.

Qualifications - 2+ years applicable experience and demonstrated success/knowledge.

- Knowledge of employee benefits programs including medical, dental, and 401(k) plans in addition to absence management programs and policies.
- Ability to manage multiple cases and deadlines simultaneously while maintaining attention to detail.




- Respond timely to requests for service and assistance.
- Communicate clearly and professionally with employees, managers, HR partners, payroll, and external vendors.
- Handle sensitive medical and personal information appropriately and maintain strict confidentiality.
- Work as part of a team and meet strict deadlines.
- Experience working in large companies (5,000+ employees).
- Bachelor’s degree (or equivalent experience).

Benefits - Competitive Pay & Benefits

- Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
- Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program.
- Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunity Employer Epicor is committed to creating a workplace and general community where inclusion is valued; we are an equal‑opportunity employer.

📌 Benefits Analyst (Monterrey)
🏢 EPIND Epicor India
📍 Monterrey