1. To supervise and coordinate last-mile DSP logistics operations, ensuring delivery efficiency, customer satisfaction, and achievement of operational goals. Lead a team of delivery drivers and logistics staff, optimizing resources and processes.
2. Coordinate daily DSP delivery route planning and dispatch operations.
3. Supervise and lead the team of DSP delivery drivers and internal logistics Drivers.
4. Ensure compliance with delivery schedules, service quality, and operational standards.
5. Monitor DSP team performance using key metrics (KPIs): on-time delivery, incident rates, productivity, etc.
6. Handle operational incidents and resolve issues in real time.
7. Collaborate with other departments such as Customer Service, Network, Warehouse, IT, and Other OPS to ensure seamless service.
8. Oversee inventory control, returns, and related delivery documentation.
9. Implement process improvements to increase efficiency and reduce costs.
10. Train, motivate, and evaluate team members and last mile suppliers.
11.



Ensure compliance with safety regulations and occupational risk prevention protocols.

Job Requirements:

Education

Technical or university degree in Logistics, Business Administration, Industrial Engineering, or a related field.

Experience

Minimum of 1 years in a similar role, preferably in last-mile or e-commerce logistics.

Technical Skills

Proficient in logistics management systems (WMS, TMS, ERP).

Strong command of office software (Excel, Google Workspace).

Knowledge of urban delivery routes and dispatch planning.

Personal Skills

Strong leadership and team management abilities.

Results- and customer-oriented mindset.

Ability to work under pressure and make quick decisions.

Organizational skills, proactivity, and effective communication.

- Seniority Level
- Associate
- Industry
- Transportation, Logistics, Supply Chain and Storage
- Employment Type
- Full-time
- Job Functions
- Supply Chain
- Skills
- Warehouse Management

📌 Cainiao-Operations Quality Control-Monterrey
🏢 Cainiao Group
📍 Monterrey