Overview The Services Architect is responsible for understanding customer needs, challenges, and business objectives, and translating them into scalable, well-defined service solutions aligned with TD SYNNEX's portfolio.
This role operates regionally across Latin America and requires working in a matrix organization, partnering closely with sales, pre-sales, vendors, and integrators.
The position plays a key role in ensuring alignment between customer expectations and service delivery, acting as a bridge between commercial and delivery teams.
Key Responsibilities Design and own service architectures for technology solutions, including cloud, cybersecurity, data center, modern infrastructure, networking, and managed services Translate customer requirements into structured service offerings (scope, roles, assumptions, risks, dependencies, and SLAs) Collaborate with sales, pre-sales, vendors, partners, and integrators to support opportunities across LATAM Ensure alignment between customer expectations and delivery capabilities, avoiding gaps during transition to implementation Operate effectively within a matrix organization, balancing regional and local priorities Influence stakeholders across different teams and levels without direct authority Educate and enable internal and external stakeholders on service portfolios,



value propositions, and delivery models Act as a regional reference for service governance, quality, and standardization Identify risks in multi-country or complex engagements and propose mitigation strategies Support documentation, service definition, and enablement initiatives Required Skills valuing every voice is how we succeed.
Join us in celebrating our general diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement?
Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
You may be exactly the person we're looking for!

📌 Services Architect (Xico)
🏢 TD Synnex
📍 Xico