**It's about more than the right fit.
We're looking for the right connection.
**:
Since its founding in ****, more than 100,000 companies rely on Nextiva for customer and team communication.
We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.
**Build Amazing - Deliver Amazing - Live Amazing - Be Amazing**:
**Nextiva** is an innovative US IT company providing cloud-based communication services that are currently used by thousands of businesses.
We strive to be the best of the best across multiple technology channels - UCaaS and SaaS.
We are a general team of about 1,000 members and are the fastest-growing privately held cloud communications provider in the US.
We are looking for amazing people, like you, to join our team in Guadalajara.
Currently, we are hiring **Customer Care** **Billing Specialist**, who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva's billing operations processes.
- Over 90% of the communication in this role will be in English (verbal & written).
Please send us your resume in English when applying
- This person will be an employee of Nextiva, supporting Nextiva customers
- Be sure to check out our rewards & benefits listed below
**Main Responsibilities**:
- Review invoices and create credit memos to customer accounts
- Assist customers with billing questions and resolve billing issues
- Issue credits for service/product removals and cancellation




- Research and respond to customer credit card disputes
- Maintain detailed logs of customer interactions
- Answer inbound phone calls and instant messages
- Support Nextiva's ticketing system
- Provide back-up customer support for other positions as needed
- Work with internal customers in other departments as needed
- Research discrepancies and help to settle disputes
- Order service disconnection (disable) of accounts as necessary
- Update customer account information to include change of address, payment information or contact information
- Send customer copies of invoices upon request
- Participate in Billing System configuration as needed
- Perform other billing tasks as assigned
**Position Requirements**:
- Advanced English (both written and oral)
- Exceptional Excel Skills and general computer literacy
- Basic accounting and bookkeeping background
- Excellent multi-tasking and communication skills
- Ability to work both independently and in a team setting with mínimal supervision
- Flexibility and willingness to align with the working hours of a team based in the United States, specifically in the state of Arizona, as needed
**Will be a great plus**:




- Prior experience in Billing or in a customer-facing role
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**Rewards & Benefits**:
Major Health insurance for you and for your legal partner and children under 25 years
Vision and Dental covered
Life Insurance - 24 times your monthly salary
30-day Christmas Bonus (Aguinaldo)
50% Vacation premium
12 days for vacations on your first-year anniversary
Newly hired full-time employees of Nextiva earn ten (10) personal days before their first anniversary
After your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation days
Company matched Food Vouchers - You receive 1 x monthly UMA (Unidad de Medida y Actualización) per month
Company matched savings fund - 13% of your monthly salary capped to 1.3 times the annual value of the UMA
$500 MXN monthly Telecommunications stipend for remote workers (non applicable for 100% on-site roles)
To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
In ****, Nextiva has been recognized by Comparably as the 'Best Place to Work' in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.
Additional workplace awards include **** LinkedIn Talent Employee Engagement Champion, Comparably's Best CEO ****, Best Company Culture **** and ****, Best Company Compensation ****, **** and ****, and Glassdoor's **** Best Places to Work.
LI-AL1 #LI-Onsite

📌 Customer Care Billing Specialist (Entry/Jr Level) (Guadalajara)
🏢 Nextiva
📍 Guadalajara