Join Our Team! We’re looking for motivated professionals ready to deliver outstanding client experiences and grow with us.

: Client service representatives manage client relationships and provide customer support. They may field customer inquiries, process documents, schedule appointments, and connect clients with other departments when needed.

Key Responsibilities: -Regularly communicate with clients to request and review documentation related to the case. -Communicate via phone call, email and text with clients to gather required information to further qualify them for cases. -Confirm that all clients are being reached on a consistent basis. -Accurately file documents in the appropriate database with all required information and notes. -Perform a variety of file maintenance tasks for electronic files in compliance with the firm/'s policies. This includes creating and retrieving files when necessary. -Assist clients with the discovery phase of a case and provide pre-determined answers to their questions, refraining from providing legal advice. -Other duties as assigned.

Requirements

- Problem-solving mindset and critical thinking
- Empathy and ability to support clients in diverse situations
- Excellent organization, time management, and attention to detail
- Team player who can also work independently
- Tech-savvy with Microsoft Office (Word, Outlook, Excel)



If you thrive in dynamic environments and enjoy making a real impact, we’d love to hear from you!

Company Information At

ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences.As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 general locations, we combine cutting-edge technology with innovative strategies to help our clients succeed.

Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results.ContactPoint360 is where innovation, execution, and customer obsession meet. We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people.

We We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose: Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

📌 Client Service Representative (Monterrey)
🏢 CP360
📍 Monterrey