About You
Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.
Fluency in spoken and written English is required.
A four-year college degree or equivalent is preferred.
Minimum of 5 years of professional experience in an equivalent position
Good communication and presentation skills, with the ability to explain issues clearly to both technical and non-technical stakeholders.
Strong customer and interpersonal relationship skills.
Knowledge of commercial insurance is advantageous.
Show the ability and passion to work in a integral and multicultural environment, and to be able to work in a hybrid style.
Ability to work both independently, proactively and collaboratively within a team.
A team player, willing to contribute actively to the overall team spirit
Organizational skills and effective workload management, even under tight deadlines, are required.
Proactive attitude, willingness to assist others, and contribution to team success are valued.
Excellent customer service and interpersonal abilities are needed.
Shows initiative in seeking new knowledge and responsibilities, questions existing processes, and suggests improvements.




Demonstrates strong business awareness and a basic grasp of how IT initiatives drive organizational objectives. Proactively learns about end-to-end business processes and the priorities of internal teams, leveraging this insight to represent user interests and facilitate effective problem resolution.
Technical aptitude and mindset:
Understands fundamentals of software development (i.e. programming, database, network, etc) though no programming will be required in the role.
Must be willing to learn specific technical skills (i.e. server restarts, clearing queues) that will allow for resolution of major issues.
Ability to identify root causes of issues in a cloud-based environment is a plus.
Has experience with Monitoring & Observability
Has experience with Technical Troubleshooting
Technical Operations backgrounds
Understanding FastAPI, REST APIs, Open API
Willingness to learn technical skills is a plus.
Interest or background in Artificial Intelligence (AI) and its practical application to support functions is desirable.
**Please send the resumes in English

📌 Application Support Engineer Ii (Xico)
🏢 Swiss Re
📍 Xico