Sidel is looking for a FSE Planner , who will be in charge of scheduling the intervention for our Field Service Engineers. High skills on people, time and conflict management are required. Spanish, French or Italian are a plus. Able to give feedback and create development plans.
Your Mission
Ensure an occupation rate according to KPI, manage vacations, time off and layover;
Responsible for FSE occupation at the assigned territory;
Ensure technicians start the mission with all needed materials and documents for the work assigned;
Ensure consolidation of workload and the planning of required resources for new equipment and service;
Ensure the planning of Project Support/Global resources for complex deals and critical operations;
When necessary align or reroute appropriate technicians to accommodate customer emergencies;
Identify missing skill integral to sustain operations according to the business plan
Responsible for workload forecast for new equipment and service in conjunction with Sales and Service




Ensure feedback to his Manager for process & quality improvement opportunities, risks on availability, critical cases
Consolidate and provide the resources/skill needs to FSE managers, give feedback about FSEs performance and competence development
If applicable, ensure the central 3PE planning, highlight gaps, drive corrective plans
Own and drive the update of the on planning Sidel tools, such as FSM
Your Profile
Minimum 2-3 years of experience in:
Planning
Scheduling
Logistics coordination
Field service coordination
Project coordination
Advanced Excel
Ability to work with ERP/CRM systems (SAP, FSM, Salesforce, Dynamics, etc.)
Strong reporting and data analysis skills
Comfortable with Teams, SharePoint, Outlook, Power BI (preferred)
Good understanding of travel logistics and resource planning
Assertive but collaborative
Customer-oriented but not people-pleasing
Comfortable saying "no" when governance requires it
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📌 Field Service Engineer Planner (Jalisco)
🏢 Sidel
📍 Jalisco